Terms & Conditions

 

Use of this website

The content of this website is owned by or licensed to Paper and Packaging. Access to and use of the website is subject to these Terms and Conditions, and all applicable laws.
You may only make use of the website for the following specific purposes:

• to browse through the Content of this website;
• to view and purchase products as offered by Paper and Packaging; and
• to correspond with Paper and Packaging.

Your continued use of this website shall constitute acceptance of the Terms and Conditions, not having been amended by you.
You may not copy, reproduce, modify, distribute, republish, display, post or transmit any part of the website without the written permission of Paper and Packaging. You may view or print individual pages only for your own personal, non-commercial use provided you keep intact all copyright and acknowledge Paper and Packaging proprietary rights.

Intellectual Property Rights

Proprietary rights (including the trade marks, copyright, intellectual property and patent rights) in this Website, and the content thereof belong to Paper and Packaging at all time, and/or our licensors, including compilations, collective works and derivative works created incorporating the content of our users. The individual content you may submit to this computer system will remain your property, but you hereby grant Paper and Packaging an irrevocable, perpetual, worldwide, transferable, sub-licensable and royalty-free license to use such content free from any restriction and on the basis as if Paper and Packaging were the owners thereof, including by modifying, reproducing, compiling, publishing, publicly performing, distributing, broadcasting and promoting it.
To obtain permission for the commercial use of any content on this site contact Paper and Packaging at e-mail info@paperandpackaging.co.za.

Content

Paper and Packaging make no representations or warranties of any kind, express or implied, as to the operation of this website and the content, unless specified herein or on the website expressly. You expressly agree that you use this website at your own risk.
Paper and Packaging make no representations or warranties about the suitability or correctness of the content that is included on or otherwise made available to you through the website, or about the soundness, completeness and accuracy of any of the content. Accordingly, you agree that you will not hold Paper and Packaging liable for any claim of whatsoever nature, including, lawsuits, legal proceedings, damage, costs, interest, special, incidental, consequential or indirect damages, including damages for loss of profits, loss of business or downtime, arising out of or relating to your use of the website or any content that you access on the Website.
The website may contain certain images or links to third party websites, which are not under our control, nor are they maintained by Paper and Packaging. Paper and Packaging will not be liable for any loss or damage suffered by you as a result of using the links provided on the website.

Limitation of Liability

This website should only be used for information purposes. It is not advice and you should not rely on it to make, or refrain from making, any decision or take, or refrain from taking, any action.
Paper and Packaging does not warrant that the Website, Content, our servers and/or any electronic communications sent by, or from us, are free from viruses or other harmful components, and nor are they liable for any damage arising from said virus or harmful component.
Paper and Packaging will not be liable for any damage of any kind arising from your use of the Website, or from any Content, including, but not limited to, direct, incidental and/or consequential damage, unless otherwise specified in writing.
You will be responsible for damages of any kind should you use the website in breach of these Terms.

Privacy Policy

Paper and Packaging is committed to protecting your personal information.  Your personal information refers to any information that can be used to identify you as an individual, and includes your name, identity number, contact details and bank account information.
By giving Paper and Packaging your personal information, you consent to the use of it in order for Paper and Packaging to monitor their services provided to you, to improve those services and personalize your use of their services. Paper and Packaging may also use such information to inform you about changes in the services that they offer and/or about features they may think you would find of interest. Paper and Packaging also permit the affiliated entities in their company group to inform you about products or services they offer that might interest you.
You should note that Paper and Packaging may monitor and keep records of any visits to the website and/or communication that you may send to, or receive from the website, and may use, publish and disclose such communications for any lawful purpose.
If you have provided Paper and Packaging with your credit card details, Paper and Packaging will use all its reasonable endeavors to encrypt such information, and take all reasonable steps to prevent the unauthorized access and use of such information.
Your credit card details will not be disclosed to any third parties, unless obligated to do so for any lawful purpose.
Paper and Packaging advises that "Cookies" are small pieces of information that are stored on your computer's hard drive by your browser. Paper and Packaging may use cookies in future to enable us to personalize your visits to our website and simplify your order process.
Please note that you will require the ‘cookies’ on your browser to be enabled in order to use these services and for the website to function correctly.

Agreement of Sale

An agreement of an online sale will only come into effect once you have electronically submitted a correctly completed order, for one or more products, and payment is either authorised, or received by Paper and Packaging and reflects in Paper and Packaging bank account.

Changes to the Website and/or the Terms

Paper and Packaging reserve the right, without notice and in their sole and absolute discretion, to make changes to the website and/or these terms. It is your responsibility to review these terms on each occasion prior making use of Paper and Packaging services. If you continue to use this systems and services after the amended terms of use has been published, it shall constitute an acceptance of the amended terms of use.

Governing Law and Jurisdiction

This Website is hosted, controlled and operated within the Republic of South Africa, and is therefore governed by South African laws and is subject to the ‘Disputes’ set out hereunder, which records that you and Paper and Packaging submit to the non-exclusive jurisdiction of the South African courts, subject to the provisions of Clause 10.

Security

Any person that delivers or attempts to deliver any damaging code to the website, or attempts to gain unauthorized access to any page on the website shall be prosecuted and civil damages shall be claimed in the event that Paper and Packaging suffers any damage or loss as a result of such conduct.
You agree and warrant that your log-in name and password shall be used for your personal use only and never be disclosed to any third party. Any losses incurred due to transactions occurring by anyone using your log-in details shall be your responsibility only and Paper and Packaging shall bear no responsibility in any way arising from such conduct.
All credit card transactions are Secure Socket Layers encrypted, secured by GeoTrust and are PCI DSS compliant. Paper and Packaging’ registration documents and the Website's registered domain name are checked and verified by Thawte.

Disputes

Save for urgent or interim relief, which may be granted by a competent court, in the event of any dispute of any nature whatsoever arising between you and Paper and Packaging on any matter provided for in, or arising out of these Terms and Conditions, and not resolved through the Customer Relations Department of Paper and Packaging, then such dispute shall be submitted to confidential arbitration in terms of the Expedited Rules of the Arbitration Foundation of South Africa. Arbitration proceedings shall be conducted in Johannesburg in English.

Domicilium

Paper and Packaging chooses as its domicilium citandi et executandi for all purposes under these T&C, whether in respect of court process, notice, or other documents or communication of whatsoever nature, the following address: Pencil Park, Croxley Close, Heriotdale Ext 15, Germiston 1401, 8000, South Africa

Disclaimer

Paper and Packaging are in no way responsible or liable for any loss, liability, damage (whether direct, indirect, special or consequential) or expense of any nature whatsoever, which may be suffered as a result of, or which may be attributable, directly or indirectly, to the use of, or reliance upon any information, links or service provided through the website, or any actions and/or liability for consequential or incidental damages.
Paper and Packaging will not be responsible for any interruption, delayed or failed transmission, loss of programs or other data, storage or delivery of information, resulting from whatsoever cause.
All information appearing on the website is provided without any representations or warranties whatsoever, whether express or implied.
The information contained on the website provides general information on particular subjects and is not an exhaustive treatment of such subjects.
Prices, specials and promotions displayed on the website are exclusive to the website and do not apply in-store unless stipulated. In-store prices, specials and promotions do not apply to this website unless stipulated. Images are for illustrative purposes only.

Refunds and Returns Policy

Important Points

• The cost of returning goods through our normal process does not attract a courier fee.
• Goods must be returned in their original packaging and in a saleable condition.
• Refunds on online credit card transactions take 10 days from the day the goods are received at our distribution centre.
• This lead time is a result of bank processing time.

Paper and Packaging strives to provide the best possible service to its customers and has put the appropriate measures in place to ensure all its staff and suppliers are fully aware of, and comply with the Consumer Protection Act. We are committed to operate our business in terms of the requirements of the Consumer Protection Act and our returns policy is aligned therewith.

Paper and Packaging ' quality assurance
Paper and Packaging only stocks quality goods. We are confident that you will be satisfied with every purchase you make, but should you experience any problems or concern, please refer to the options listed below. We are committed to operate our business in terms of the Consumer Protection Act and all policies are subject to the applicable law.

90 day exchange or refund policy
We will refund or exchange most goods if you return them within 90 days of purchase. However, the goods must still be in their original condition and packaging, and you may not have used them at all i.e. the security seal or shrink wrap is intact (if applicable) and unused. We will exchange or refund products provided there is a valid proof of purchase.
 

Are certain items excluded from the 90 day exchange or refund policy?
Yes, there are a few exceptions. The goods we exclude from the 90 day return and exchange policy are:

General
No cancellations will be permitted in respect of customized (special - order) goods and returns will only be accepted if the goods do not reasonably conform to the material specifications of the special order.
"special - order goods" means that a supplier expressly or implicitly was required or expected to procure, create or alter specifically to satisfy the consumers' requirements.
Goods purchased by way of special arrangement or custom order will only be replaced if defective.
Customers are encouraged to ensure that measurements and specifications of custom made products are 100% correct when ordering, as custom made orders cannot be refunded or exchanged if incorrect sizes were provided.


What if the products are unsuitable for the purpose I initially bought them for?
If you indicated a particular purpose for which you intend using the goods to a salesperson who confirmed that you will be able to use the goods for that purpose, you may return the goods within 10 working days after you purchased them if it turns out that the goods are not suitable for the purpose you anticipated and indicated to the salesperson
Subject to our rights in law to charge you for use and to get the goods fit for re-stocking, we will give you a refund

What should I do if the item is defective?
If your goods turn out to be defective within the first 6 months after you received them from us, we will repair them, replace them or give you a refund. Please note that it may not be possible to determine in-store whether goods have been damaged or what the cause of a failure or defect may be. This is of importance as it determines whether the goods may be repaired, replaced or refunded. Accordingly, we reserve the right to refer returned goods for technical assessment by the manufacturer or authorised service centre prior to repairing, replacing or refunding and to provide you with feedback within 10 days of receipt of the returned goods and to act accordingly. We may arrange for the assessment to take place at your home in the case of some hardware –where applicable.
If your goods show a defect after the initial 90 days period, but still within the manufacturer’s warranty period, Paper and Packaging will send the goods to the manufacturer for repair and the manufacturer will decide whether you have a valid claim and if so, whether they will repair or replace
If the goods become defective once the manufacturer’s warranty has expired, we can arrange with the manufacturer or its agents to repair them. No repairs will be done without you approving a quotation first.

When will the manufacturer's warranty not apply?
The manufacturer's warranty will only apply to defects in the process of manufacturing the goods and will not apply in the following instances

• Damage caused by external factors but not limited to lightning, power surges, fire or water damage
• Damage caused by misuse or abuse to the goods
• Goods used for a purpose other than the purpose for which they were manufactured
• Goods used contrary to their instruction manuals
• Accidental damage
• Alteration, repair, modification or service carried out by anyone other than an approved manufacturer's service centre
• Damage caused by the disregard for approved and recommended consumables
• The exchange or use of an inferior power plug
• Damage during the installation of furniture that has been performed by a non-approved service provider

How will I be refunded?
You will be refunded in the same manner in which you paid Paper and Packaging, once we have accepted a return and approved a refund, you will receive the refund in one of the following ways

• Electronic transfer directly into your account (allow at least 10 working days)
• Cash (if the original payment was made in cash)
• Credit card (by reversal back to your credit card and subject to banking delays)

Out of warranty repairs – can Paper and Packaging assist?
Yes, we can assist you to have the goods repaired by acting as an agent on your behalf. The law requires the following in respect of repairs:

• The manufacturer or its repairs agent must quote you first and you need to accept the quote before the repair can take place
• The quote must include the supply and installation of replacement parts, as well as the labour costs
• You must also give authorisation for diagnostic work in order to determine the scope of the required repairs

Paper and Packaging will examine the goods and record all defects prior to forwarding goods to the repair centre.

Delivery Policy

Paper and Packaging endeavors to secure and expedite the delivery of all your purchases. This policy applies to merchandise acquired via the Paper and Packaging websites (www.paperandpackaging.co.za ). We deliver World wide.

Standard Delivery

Standard deliveries occur during normal working hours (08h30-17h00) . For EFT payments, expect a 48 to 72-hour delay as we confirm receipt of funds.

Delivery Receiving Procedure

Upon delivery, proof of identity is required. Check that the Paper and Packaging sealing tape is intact and the parcel is undamaged. You may inspect the order, sign without inspecting, or request a return, based on the condition and completeness of the parcel.

Service Discrepancies

Paper and Packaging strives for accuracy and promptness but isn’t responsible for out-of-stock items or other delays. If delays occur, we will inform you and, if necessary, make alternative arrangements.

Payment Options

Payments for your orders and any applicable delivery fees can be made online with Paper and Packaging providing multiple payment methods to facilitate your purchases. All payments are secure and verified, ensuring the integrity of your transaction.

Standard Payments

For standard orders, Paper and Packaging accepts a variety of payment methods including Visa, Visa Debit, MasterCard, MasterCard Debit, and EFT, Telegraphic transfer. Please be mindful that for orders paid via EFT, there is a processing time involved; orders are actioned once the full amount is confirmed to have reflected in the Paper and Packaging bank account, typically within 48 to 72 hours.

 

Failed and Cancelled Payments

If Paper and Packaging is unable to successfully process your payment, or if the full amount for an EFT is not received within 7 days, the order may be at risk of cancellation. Customers will be informed promptly in such scenarios, and every effort will be made to rectify any payment issues before resorting to order cancellation.

Remember, unauthorized or fraudulent payment attempts are strictly prohibited, and you authorize Paper and Packaging to debit the payable amount for an accepted order from your nominated account or card to settle the charges and fees as applicable. A receipt detailing the total fees and charges for the products in the order will be provided at the time of delivery or collection as applicable.

 

Cancellation of/changes to this Policy

Paper and Packaging reserves the right to cancel or alter any of the above policies, at its sole discretion, from time to time.
It is your responsibility to frequent yourself with our policies on each occasion prior to making use of our services.

Paper and Packaging
10 Birnie Road
Boksburg East Industrial
Boksburg, Gauteng 1478
South Africa
Customer service contact
https://paperandpackaging.co.za/Find-Us/
Mail: info@paperandpackaging.co.za
Help Line: +27 12 743 6473